Croydon Council to help fight financial exclusion

On 19 January Croydon Council’s Cabinet will consider adopting principles around financial inclusion and the impact of national Government welfare reforms on the residents of Croydon.

The aim is to provide the right skills and tools that allow residents of Croydon to make their own financial choices, live an independent life and grow their finances.

’Financial inclusion is defined as the ability of an individual, household or group to access appropriate financial services or products. Without this ability people are often referred to as financially excluded.’

People that are financially excluded might:

  • Not be able to access affordable credit;
  • Not want of have difficulty obtaining a bank account;
  • Be financially at risk through not having home insurance;
  • Struggle to budget and manage money or plan for the unexpected;
  • Not know how to make the most of their money
  • Be unable to sustain suitable housing.

‘Increasing customers’ financial capability will be a key aspect of supporting residents through the introduction of Universal Credit; as a minimum customers will need a bank account facility to receive their benefits.  Principally this will ensure that customers have access to financial guidance and budgeting support that maximises and supports them to be financially independent.’

The Cabinet paper ‘builds on the individual workstreams that are already being undertaken across the Council’s services and its partners to provide a consolidated package of measures that will make a real change. It also builds on a number of the lessons learned from other Authorities about how they tackled financial inclusion. Key to this is will be how to identify specific needs of customers; greatly improving the Council’s offer to those that can help themselves; including a comprehensive website allowing resources to be invested in face to face contact for the most vulnerable residents.’

The Principles

Access to financial service



Affordable credit

Employment opportunities

Fragmented Services 

The paper acknowledges that ‘fragmented services across the Council do not recognize the signposts of where intervention could be made (particularly across other council services); maintaining the status quo of service delivery and necessary distress on customers and preventable cost to the council. To mitigate this risk will require providing training and support for all customer facing staff, providing them with the tools, services and knowledge for them to engage directly with customers around budgeting, maximizing benefits, access to bank accounts etc consistently and regardless of which Council service is being accessed by the customer.’

The paper can be accessed at


About seancreighton1947

Since moving to Norbury in July 2011 I have been active on local economy, housing and environment issues with Croydon TUC and Croydon Assembly. I am a member of the Love Norbury Residents Associations Planning & Transport Committees, and Chair of Nobury Community Land Trust. I write for Croydon Citizen at I co-ordinate the Samuel Coleridge-Taylor and Croydon Radical History Networks and edit the North East Popular Politics database. History Project.. I give history talks and lead history walks. I retired in 2012 having worked in the community/voluntary sector and on heritage projects. My history interests include labour movement, mutuality, Black British, slavery & abolition, Edwardian roller skating and the social and political use of music and song. I have a particular interest in the histories of Battersea and Wandsworth, Croydon and Lambeth. I have a publishing imprint History & Social Action Publications.
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