As inequalities and low income grow in Croydon more and more people are likely to be having difficulties paying their water and sewerage bills. Companies are not allowed to disconnect this vital essential.
It has taken many years of pressure by the Water regulator Ofwat and consumer groups to get the companies to adopt ‘social tariffs’ to provide help.
Thames Water runs the water supply to the northern and central part of Croydon across to New Addington, while Sutton and East Surrey Water which much of the southern part of Croydon already has social tariff schemes.
The Consumer Council for Water continues to work with companies on the development and acceptability testing of proposals for customer funded social tariffs. As a result of this work a further seven companies, Dŵr Cymru, Anglian, Southern, Severn Trent, Yorkshire, United Utilities and South East Water launched customer funded schemes this month. In addition Northumbrian Water and Essex and Suffolk Water have launched a cost neutral social tariff which is fully funded within existing cost allowances.
Summary details of all the schemes can be seen at http://www.ccwater.org.uk/savewaterandmoney/lower-bills-for-customers-struggling-to-pay
Sutton & East Surrey scheme:
Sutton and East Surrey water supply area map
Cloudy Water in Coulsdon area
Sutton and East Surrey has been dealing with cloudy water supply in the Coulsdon area. The update on the remedial works dated 10 March can be seen at