Help for Croydonians having difficulty paying water bills

As inequalities and low income grow in Croydon more and more people are likely to be having difficulties paying their water and sewerage bills. Companies are not allowed to disconnect this vital essential.

It has taken many years of pressure by the Water regulator Ofwat and consumer groups to get the companies to adopt ‘social tariffs’ to provide help. 

Thames Water  runs the water supply to the northern and central part of Croydon across to New Addington, while Sutton and East Surrey Water which much of the southern part of Croydon already has social tariff schemes.

The Consumer Council for Water continues to work with companies on the development and acceptability testing of proposals for customer funded social tariffs. As a result of this work a further seven companies, Dŵr Cymru, Anglian, Southern, Severn Trent, Yorkshire, United Utilities and South East Water launched customer funded schemes this month.  In addition Northumbrian Water and Essex and Suffolk Water have launched a cost neutral social tariff which is fully funded within existing cost allowances.

Summary details of all the schemes can be seen at

Sutton & East Surrey scheme:

Thames scheme

Sutton and East Surrey water supply area map

Cloudy Water in Coulsdon area

Sutton and East Surrey has been dealing with cloudy water supply in the Coulsdon area. The update on the remedial works dated 10 March can be seen at



About seancreighton1947

Since moving to Norbury in July 2011 I have been active on local economy, housing and environment issues with Croydon TUC and Croydon Assembly. I am a member of the Love Norbury Residents Associations Planning & Transport Committees, and Chair of Nobury Community Land Trust. I write for Croydon Citizen at I co-ordinate the Samuel Coleridge-Taylor and Croydon Radical History Networks and edit the North East Popular Politics database. History Project.. I give history talks and lead history walks. I retired in 2012 having worked in the community/voluntary sector and on heritage projects. My history interests include labour movement, mutuality, Black British, slavery & abolition, Edwardian roller skating and the social and political use of music and song. I have a particular interest in the histories of Battersea and Wandsworth, Croydon and Lambeth. I have a publishing imprint History & Social Action Publications.
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